Cookie Policy

What are cookies?

A cookie is a text file containing small amounts of information which is downloaded to your device (e.g computer or mobile phone) when you access a website. The text file is then sent back to our server each time your browser requests a page from the server.

This enables us to operate the Website more effectively and load the Website in such a way as to reflect your personal preferences based on your previous browsing on the Website, as well as keywords we are able to gather from URLs of webpages from which you accessed the Website.

Embedded content

Sometimes, we embed images or videos from websites such as YouTube and Flickr. As a result, when you visit a page featuring such content, you be presented with cookies from these websites.

We do not control these cookies and cannot prevent these sites or domains from collecting information on your use of this content.

You should check the relevant third-party website for more information about them and how to opt out. If you are not logged in to their services, they will not know who you are but still gather anonymous usage information (e.g number of views, plays, loads etc).

Social networking & sharing tools

On some pages, we also feature embedded 'Share' buttons or widgets that enable you to share content with friends through a number of popular social networking sites (eg Twitter; Facebook 'Like' etc).

These sites set cookies which can identify you as an individual when you are also logged in to their services. This means they are collecting information about what you are doing all around the internet, including on TfL sites. We do not control these cookies and you should check the relevant third-party website to see how your information is used and how to opt out.

Third party cookies

We try and make it easy to share content and to see what content is popular on those networks. We add buttons to allow people to easily share to those networks. When we include these social 'plugins', it gives those sites the flexibility to use cookies. They can't read any cookies we set from our Website, and we can't read any cookies they set, but it lets them do the same sort of traffic measuring that we do on the rest of the Website, and it also lets them know whether you're logged in.

Other websites and services (including, for example, advertising networks, providers of external services like web traffic analysis services and content recommendation engines) also use cookies, over which we have no control.

How do I turn cookies off?

If you would like to opt out of cookies, you can change the settings on your internet browser to reject cookies. You can set your web browser (eg Chrome, Firefox, Internet Explorer etc) to reject all cookies; allow only 'trusted' sites to set them; or to accept cookies from websites only for the duration of your visit.

Your browser's 'Help' option will tell you how. Please note that if you do set your browser to reject all or some cookies, you may not be able to use all or some parts of our Website.

Cookies we use:

Cookie Name Type of Cookie Purpose More Information Expiry Period
Google Analytics _ga,_gaid,_gat,_gac_ Analytical Performance Third Party Controlled Google Analytics helps website owners measure how users interact with website content. You can learn more about Google Analytics and opt out at Various, maximum of 2 years
Mixpanel mp_ (+ random string) Analytical Performance Third Party Controlled An analytics platform used so that we can understand interactions and events around the site in order for us to understand engagement and useage You can learn more about Mixpanel and opt out at 1 year
Full Story fs_uid Analytical Performance Third Party Controlled Full Story records and reproduces real user experiences on your site helping National Express to support customers and debug faster. We will use this to understand visually how users are interacting with the platform.  You can learn more about Full Story and opt out at

For more information please consult the “Help” section of your browser or visit or